FAQs

Do you accept commissions?

We are not currently open to personal commissions but I’ll always post updates on the products and services I offer on social media to keep you in the know about any changes.

Will, you be re-stocking insert print/painting name here?

We will be periodically updating the products offered in my shop. These will change over time as my style and favourite artworks evolve. I will keep you updated on my social media channels.

Do you ship worldwide?

Yes! However, pandemic restrictions may interfere with shipping availabilities. Please double-check these restrictions to your country from the US before placing your order.

When will my order arrive?

Please allow at least 1 week from purchasing for me to prepare & pack your order and get it ready to ship. Depending on your location and chosen shipping method, packages will arrive between 2-7 business days for India orders and up to 30 business days for international orders. Please make sure to check your customs policy before purchasing as charges vary from each country. Thank you so much for your support!

What payment methods do you accept?

We use Razorpay & Paypal to accept payments in any currency.

I have received a damaged product. What do I do?

Returns/refunds/replacements are not applicable on any orders placed.

How can I cancel my order?

We can't cancel any orders because we prepare on demand. Once the order is placed we will not be able to cancel it.

Cancellations are not applicable on any order.

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package. Please mail us at bottlebrushart.info@gmail.com with the details of the missing product but within 24 hours of receiving your order. We shall check and get it sorted asap.

My tracking link shows 'delivered' but I have not received the package. What do I do?

If you live in a gated community/apartment complex, please check at your gate or with your security as due to restrictions, the courier partners often leave the parcels there.

In case you haven’t received your order, Please drop us a mail at bottlebrushart.info@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.

Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs.